Support

I forgot my password

On the sign in screen, tap Forgot Password? and enter your email address. You'll get an email with a link to choose a new password. If it doesn't arrive, check your junk folder.

My changes aren't showing on my other device

MuseTrack saves changes on your device first and syncs them when you're online. Open Settings, then Sync Status, to see whether anything is still waiting to sync. Make sure both devices are signed in to the same account.

A document or song file won't open on my other device

Documents and song files stay on the device you imported them on, and only their details sync. Import the file again on the other device to open it there. Recordings do sync, so they're available everywhere.

Recording isn't working

MuseTrack needs microphone access to record. Open the Settings app, find MuseTrack and turn on Microphone.

How do I change the look of the app?

In Settings, tap Appearance to choose light, dark or system mode, and a colour theme. There are themes designed for deuteranopia, protanopia and tritanopia.

How do I free up space?

Settings, then Delete Cache, removes saved song artwork from your device. It's downloaded again when you need it, and none of your Song Journeys are affected.

How do I delete my account?

In Settings, tap Delete Account. This permanently deletes your account and everything in it, including uploaded recordings, from all your devices. If you can't sign in, email support@musetrack.app from the address on your account.